Terms & Conditions

1. Definitions

Client: A person intending to hire travel services from Trinetra Tours Pvt. Ltd.. Product Purchased : Travel related services offered by Trinetra Tours Pvt. Ltd. Tour Fees: Any and all fees payable by the client for products purchased.

2. Fees and Payment

2.1 It is the client's responsibility to ensure that the tour fee in respect of the Product purchased (as stated in the tour invoice document) are paid in such a fashion that atleast 50% of the fee are credited to our account 30 days prior to the date of travel. This condition can be modified in certain cases where added payments may be requested well ahead of time. These are typically situations where parts of travel booking are confirmed only against receipt of advance payments.

2.2 If the client purchases a product where the date of travel is less than 30 days away, then, a 50% deposit becomes due as soon as the tour arrangements are confirmed.

2.3 All payments made through this Online Payment Facility must be made in INR. Any currency conversion costs or other charges incurred in making the payment or in processing a refund shall be borne by the client or the third party making payment, and shall not be deductible from the Fees due to the company.

3. Payment by Installment

3.1 Where an installment arrangement is set up to make payments using a credit card, Trinetra Tours Pvt. Ltd will notify the client, or the third party making payment, of the dates on which installment payments will be claimed, and the amounts of those installments, at least 5 working days before the first installment is due.

3.2 Payment of tour fees by a person or organisation other than the client does not constitute a contract for the provision of the product between such person or organisation and Trinetra Tours Pvt. Ltd .

4. Refund of Tour Fees

4.1 If the client has to cancel the Product purchased after making deposits/full payments, then, any entitlement to a refund of Tour Fees will be as determined below.

Date by which the Client notifies the cancellation: Refund entitlement:
Within 4 weeks of the start of the tour* Full refund - No Tour Fees payable
After 4 weeks but before the first day of the second term 50% of Tour Fees payable
After the first day of the Tour No Refund - Full tour fees payable

* Exceptions would apply where parts of travel booking are confirmed only against receipt of advance payments. In such cases the amount paid to secure such bookings would constitute that part of the fee that is not refundable. this amount would be made known each case to the client before any payment is made on this account.

4.2 In the event that any payment made via the company's online payment system is to be refunded (either fully or in part) the company will endeavour to make the refund to the card account or bank account from which the refundable payment was made. If, for reasons beyond the company's control, refund cannot be made to the originating card/bank account, the refund will be made through an alternate process.

5. Security

5.1 All payment details which are entered through this payment gateway are encrypted. The site is secure and aims to offer secure communications using the latest technology available.

5.2 The company shall not be liable for any failure by the user of this online payment system to properly protect data from being seen on their screen by other persons or otherwise obtained by such other persons, during the Online Payment process or in respect of any omission to provide accurate information in the course of the Online Payment process.

Client Testimonials

The Proof Of the Pudding Is in Eating it. Suggest Check The Feedback Of Guests Who Have Tasted The Trinetra Pudding!

My wife and I had the opportunity to spend 5 days in India in mid-July. We wanted to visit the Golden Triangle, and checked with Trip Advisor for its recommendation. Seeing a number of favorable recommendations for Trinetra Tours, we contacted them and made arrangements. We were so glad we did!!

Mahendra, at Trinetra, was extremely helpful in arranging a wonderful schedule on very short notice, and answering all questions immediately.

Their company is extremely well organized at all stages. We were met at the airport in the middle of the night and immediately taken to our hotel, where arrangements were outlined. At each City we were met by an area representative, who introduced a local guide, who was in addition to our excellent driver, Pramod, who served as a second guide.

All of their guides were excellent - extremely informative, pleasant and spoke excellent English. Each went to great lengths to present his City, its sights, and the history involved. Pramod was a wonderful companion throughout our journey, always imparting local knowledge and seeing to our comfort.

Our days were filled with fascinating visits and sights, with no "slippage" or time lost. The hotels were excellent, with very accommodating staffs. 

It was a very memorable and highly educational experience for us, and we feel fortunate to have found and enjoyed the benefits of this excellent tour operator and its wonderful staff. I hope we have the opportunity to travel with them again. 

– jack k


At very short notice my partner and I had the opportunity to travel to India for a week. We decided to try and see as much as possible in a 4 days, before attending a conference. After a search of Tripadvisor we contacted 3 different companies for an idea of what was possible, and the cost of a tour. Mahendra at Trinetra Tours was the first to reply, with the most comprehensive and friendly response. From that moment, until our return to the UK, he made sure everything went according to plan, and for that we thank him. 
We chose to do the 3 day Golden Triangle tour, with a couple of extras added on. Mahendra made some great suggestions, particularly the rickshaw ride around Old Delhi shortly after we arrived in India, which allowed us to see so much of this fantastic country as possible in a really short space of time. 
Our driver was Bunty, he was amazing, he looked after our every need- including reminding us to take water with us wherever we left the car. He had a great sense of humour and pointed out loads of things along the way we may otherwise have missed.
The hotels that were suggested were just right for us, a mix of old and new, big and small. We were met at each city by a representative of the company to make sure everything was okay. The guides we had were good but Imran who showed us around Agra was outstanding. He wasn't just doing his job, he went out of his way to make sure we experienced as much as possible during our day with him and we cannot thank him enough for making our trip to the Taj Mahal all that we dreamed it would be. 
The only criticism we would make is although we did want to buy some small gifts for friends and family we were taken to very obviously tourist shops with some very slick salesmen trying to get you to part with a lot of money. It would have been nice to be asked about visiting these places before instead of just being taken there.
We have already recommended Trinetra Tours to friends who are looking at visiting India, as we know they will be looked after. Their customer care was outstanding and we are sure it's the reason they are the number one rated tour company in India on Tripadvisor.

– babyboz


From Hong Kong, my husband and I decided that India was a place we had to go to asap.
After searching for many tours on the internet, Trinetra Tours crossed our path and from the moment that we started interacting via email with them, they were very attentive and willing to help us in everything we needed to make our holidays unforgettable; and so it was…

We decided to pay for the “luxurious” tour and it was totally worth it. Private driver and guide and five star hotels; the Imperial Hotel in Delhi was particularly spectacular. 
As we did not have much time (only seven days) this was the quickest and most efficient way to tour the Golden Triangle and to know everything there.

We highly recommend our guide Sandeep - very knowledgeable of history, patient and always ready and willing to answer our questions.
Also our driver Nandu: punctual, friendly and always attentive to replace our water bottles.

We couldn't have asked for a better tour organisation and experience- Thank you Trinetra ;)

– elenaduque2017


From the very first email correspondence with Mahendra Pal at Trinetra Tours, we knew that we had selected the best tour company for our trip to India's Golden Triangle, As we continued our email interchanges with Mahendra, our admiration for Trinetra Tours grew immensely. Never having been to India, we relied on Mahendra and his team to put together a tour that would meet our needs, and they exceeded our every expectation. Their advice and recommended activities were spot on for maximizing our limited time in India. Mahendra and his team designed a multi-day private tour, with driver, that gave us a superb view of life and cultures in India. After completing our trip with Trinetra Tours, our only regret was not having more time to spend in India, and if the opportunity to return to India is in our future travel plans, Trinetra Tours will be the company we will use for all tour options. Trinetra Tours has an outstanding reputation on Trip Advisor, and that reputation is well deserved. You will not regret using Mahendra Pal and his team at Trinetra Tours.

– Altamira01


Spent three weeks on tour with the assistance of Trinetra Tours. We had an amazing experience. 

At all times we felt safe, well informed and had a great driver. Our driver, Rameshji, was always open to our last minute requests or to do a U-turn so we could go grab a bite from a busy food store! Nothing was ever too much for him. Always on time in the mornings at the hotel with our cold bottles of water to get the day started.

The office team were amazing in assisting to coordinate all the activities - some which we booked whilst on tour.

We will be back to India in the future and will be enlisting the assistance of Trinetra Tours yet again.

– waterfiji


Me and my 15yr old daughter did a 4-day golden triangle tour with Trinethra and were extremely pleased with all the arrangements. Being apprehensive travelling with a teen daughter, I was happy with the outcome of the trip.
The guides were all very knowledgeable and took time to explain history and culture, which made a difference. Choice of Hotels and restaurants were perfect - clean, good food and locations. 
Our private driver Mr.Pramod was incredible, not only he spoke good English and knew every city inside out, but also had a cooler with ice ready every time! 
Always felt safe and attended to well. 
I would definitely recommend Trinethra Tours wholeheartedly to anyone travelling Delhi and about. They take care of you, and you can place your trust in them.

– Vijay_Ped