Terms & Conditions

1. Definitions

Client: A person intending to hire travel services from Trinetra Tours Pvt. Ltd.. Product Purchased : Travel related services offered by Trinetra Tours Pvt. Ltd. Tour Fees: Any and all fees payable by the client for products purchased.

2. Fees and Payment

2.1 It is the client's responsibility to ensure that the tour fee in respect of the Product purchased (as stated in the tour invoice document) are paid in such a fashion that atleast 50% of the fee are credited to our account 30 days prior to the date of travel. This condition can be modified in certain cases where added payments may be requested well ahead of time. These are typically situations where parts of travel booking are confirmed only against receipt of advance payments.

2.2 If the client purchases a product where the date of travel is less than 30 days away, then, a 50% deposit becomes due as soon as the tour arrangements are confirmed.

2.3 All payments made through this Online Payment Facility must be made in INR. Any currency conversion costs or other charges incurred in making the payment or in processing a refund shall be borne by the client or the third party making payment, and shall not be deductible from the Fees due to the company.

3. Payment by Installment

3.1 Where an installment arrangement is set up to make payments using a credit card, Trinetra Tours Pvt. Ltd will notify the client, or the third party making payment, of the dates on which installment payments will be claimed, and the amounts of those installments, at least 5 working days before the first installment is due.

3.2 Payment of tour fees by a person or organisation other than the client does not constitute a contract for the provision of the product between such person or organisation and Trinetra Tours Pvt. Ltd .

4. Refund of Tour Fees

4.1 If the client has to cancel the Product purchased after making deposits/full payments, then, any entitlement to a refund of Tour Fees will be as determined below.

Date by which the Client notifies the cancellation: Refund entitlement:
Within 4 weeks of the start of the tour* Full refund - No Tour Fees payable
After 4 weeks but before the first day of the second term 50% of Tour Fees payable
After the first day of the Tour No Refund - Full tour fees payable

* Exceptions would apply where parts of travel booking are confirmed only against receipt of advance payments. In such cases the amount paid to secure such bookings would constitute that part of the fee that is not refundable. this amount would be made known each case to the client before any payment is made on this account.

4.2 In the event that any payment made via the company's online payment system is to be refunded (either fully or in part) the company will endeavour to make the refund to the card account or bank account from which the refundable payment was made. If, for reasons beyond the company's control, refund cannot be made to the originating card/bank account, the refund will be made through an alternate process.

5. Security

5.1 All payment details which are entered through this payment gateway are encrypted. The site is secure and aims to offer secure communications using the latest technology available.

5.2 The company shall not be liable for any failure by the user of this online payment system to properly protect data from being seen on their screen by other persons or otherwise obtained by such other persons, during the Online Payment process or in respect of any omission to provide accurate information in the course of the Online Payment process.

Client Testimonials

The Proof Of the Pudding Is in Eating it. Suggest Check The Feedback Of Guests Who Have Tasted The Trinetra Pudding!
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I have now traveled with Trinetra Tours twice, once to the north-west of India, for 3 and a half weeks, and recently on a 5 week trip to South India and Sri Lanka. I have found the company outstanding in many ways: from their flexibility in collaborating with me to create and modify the itinerary, their choice of superb and varied hotels, many of them heritage properties, and their excellent guides and great drivers. Both Tapas, the owner, and the others who work for him, are endlessly gracious, accommodating and warm when dealing with any of the uncertainties that may occur. Trinetra Tours has helped make my trips to India comfortable, stimulating and magical.

– 327Jill

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When starting my research for a private holiday to North India and Nepal for myself and my wife, I was looking for a local tour company that could help arrange all aspects of our holiday. We had already decided the places we wanted to visit and contacted trinetra after seeing the great reviews
My initial contact for trinetra tours was with Mahendra Pal. We wanted to travel to Amritsar, Varanasi, Khajuroho, Gwalior, Orchha, Agra, Delhi. Then onto Nepal where we went to Kathmandu, Pokhara, Bandipur and Nagorkot. He helped us arrange the best way to get round to seeing all these places. Mahendra Pal sent constant emails and always replied immediately if we had any questions or concerns about certain areas. We were very impressed with their knowledge of all the areas. After the itinerary was arranged, we were passed on to Diksha. She and her team, including Sahil who we met in Delhi, put together all the hotels, flights, trains cars, guides etc.. Again we had excellent communication via email as we wanted specific hotels, and to see certain things. They met all our requirements or suggested a suitable alternative. At all times, we felt very confident with this company. 
We travelled from 16th February to 16th March. From the start of our holiday to the end, I don’t think we can express how wonderful our holiday was because of Trinetra Tours. We were met everywhere by tours reps, drivers, and guides. All were excellent. Diksha always telephed at various hotels if there were any slight changes so we always knew what was going on. Also to check if we were happy with everything. They always accommodated us if we wanted to do something different. Special thanks to Jagdish, one of our drivers, a real character. Also Sanjay, our guide on the last two days in Mumbai, very interesting history tour. Big thank you Trinetra Tours. We have already recommended you to all our friends and family and we know we will definitely be using you again. Manohar & Nilu Sinhal. 

– NiluMano2018

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We did a private tour of the attractions included in the Golden Triangle tour package and our experience with Trinetra Tours exceeded out expectations. The tour was very well organized and the staff was very professional. The guide at each attraction was timely, knowledgeable and respectful and went the extra mile to explain things at length. At no point during the tour were we pressured to rush and we took our time exploring places, visiting shops etc. The chauffeur, Mr. Negi, who drove us to the various sites during the entire trip was a very safe driver. He was courteous, reliable and very helpful - kudos to him for making our trip very memorable. We would recommend Trinetra tours to anyone without any hesitation - their service is excellent.

– 2017_vs

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It was my first trip to India and my first experience with Trinetra Tour.

I found them very accountable and trustable. I had 11 flights. 
In each airport two people waiting for me.( ahead of time) . one driver and one representative of the Trinetra. 
The hotels that they booked for me were very clean and comfortable.
The tour guides were knowledgeable and able to answer my questions. They did their best to make my trip to India unforgettable.
I will recommend this company to all my friends and If I want travel to India again, I definitely chose them to organize my trip.
I am thankful for what they did for me.

– hpooya

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We had the most memorable holiday ever organised by Trinetra. We gave Trinetra an idea of where we would like to visit and a time scale and the company came up trumps. After enjoyable emails 're arrangements we set off in great excitement. We were met at the airport by a local agent and taken to our car straight to the hotel. Our drivers were brilliant, as were the guides whose knowledge was amazing..Having a driver with you most of the trip left us feeling in very safe hands. Their driving skills are incredible, their friendliness and caring second to none. It felt like having your Dad around taking care of you. We also know that at any time we could ring the company, or change our plans. Highly recommend and would use the company again. 

– dusty236