Terms & Conditions

1. Definitions

Client: A person intending to hire travel services from Trinetra Tours Pvt. Ltd.. Product Purchased : Travel related services offered by Trinetra Tours Pvt. Ltd. Tour Fees: Any and all fees payable by the client for products purchased.

2. Fees and Payment

2.1 It is the client's responsibility to ensure that the tour fee in respect of the Product purchased (as stated in the tour invoice document) are paid in such a fashion that atleast 50% of the fee are credited to our account 30 days prior to the date of travel. This condition can be modified in certain cases where added payments may be requested well ahead of time. These are typically situations where parts of travel booking are confirmed only against receipt of advance payments.

2.2 If the client purchases a product where the date of travel is less than 30 days away, then, a 50% deposit becomes due as soon as the tour arrangements are confirmed.

2.3 All payments made through this Online Payment Facility must be made in INR. Any currency conversion costs or other charges incurred in making the payment or in processing a refund shall be borne by the client or the third party making payment, and shall not be deductible from the Fees due to the company.

3. Payment by Installment

3.1 Where an installment arrangement is set up to make payments using a credit card, Trinetra Tours Pvt. Ltd will notify the client, or the third party making payment, of the dates on which installment payments will be claimed, and the amounts of those installments, at least 5 working days before the first installment is due.

3.2 Payment of tour fees by a person or organisation other than the client does not constitute a contract for the provision of the product between such person or organisation and Trinetra Tours Pvt. Ltd .

4. Refund of Tour Fees

4.1 If the client has to cancel the Product purchased after making deposits/full payments, then, any entitlement to a refund of Tour Fees will be as determined below.

Date by which the Client notifies the cancellation: Refund entitlement:
Within 4 weeks of the start of the tour* Full refund - No Tour Fees payable
After 4 weeks but before the first day of the second term 50% of Tour Fees payable
After the first day of the Tour No Refund - Full tour fees payable

* Exceptions would apply where parts of travel booking are confirmed only against receipt of advance payments. In such cases the amount paid to secure such bookings would constitute that part of the fee that is not refundable. this amount would be made known each case to the client before any payment is made on this account.

4.2 In the event that any payment made via the company's online payment system is to be refunded (either fully or in part) the company will endeavour to make the refund to the card account or bank account from which the refundable payment was made. If, for reasons beyond the company's control, refund cannot be made to the originating card/bank account, the refund will be made through an alternate process.

5. Security

5.1 All payment details which are entered through this payment gateway are encrypted. The site is secure and aims to offer secure communications using the latest technology available.

5.2 The company shall not be liable for any failure by the user of this online payment system to properly protect data from being seen on their screen by other persons or otherwise obtained by such other persons, during the Online Payment process or in respect of any omission to provide accurate information in the course of the Online Payment process.

Client Testimonials

The Proof Of the Pudding Is in Eating it. Suggest Check The Feedback Of Guests Who Have Tasted The Trinetra Pudding!
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We booked the golden triangle tour after finding a heck of a deal on a flight. A representative met all 9 of us at the airport, at an ungodly hour, gather our tired souls up and wisked us away to a beautiful hotel. Where they were equally accommodating. We met our guide Gazoo, (nickname), who we informed, we are here for experience not go go go. With an 18 month old in tow, overdoing it was not an option. We had a wonderful time. Gazoo and our driver were wonderful. Very patient with a screaming baby in the van on the long drive parts. Correspondence with the office staff before the trip was quick and full of information. India is a country of mystery and history and beautiful chaos. Don’t do it alone. Trust trinetra will take care of you. Gazoo is a life long friend now. Thank you all for taking such good care of us. PAY THE EXTRA MONEY TO VISIT ELEDAY. They are wonderful people doing wonderful things for elephants in Jaipur. Don’t ride the elephants to Amber fort, they aren’t treated the best. All of the hotels we stayed at were spectacular. Shahpura House was beyond words. It’s only 100 years old, only, but it looks like it’s from another era. On tours like this, we’ve done a few in other countries, you have a tendency to eat perfunctory meals. Not here. Every meal was great. Good job trinetra! I can’t give this company enough praise. We felt safe, informed and comfortable all the way, except for the HEAT, man india is hot.

– DeAnna G Cuenca, Ecuador

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Although Richard and Roberta (from Australia) have been so slow to post on Trinetra’s website and on Trip Advisor the passing of 6 months has not dimmed our joyous memories of travelling in Southern India as carefully planned and executed by Trinetra Travel. Mahendra (as was the case on Roberta’s previously magnificent journey through Rajasthan) kick started our communication and laid the grounds for a diversity of experiences and superb accommodation with fascinating locations, charming and gracious hosts and indeed guests who’s company and conversation we thoroughly enjoyed.

A company representative arrived very promptly at the airport and we met Roy who was to drive us from the south east coast across to Kerala. Roy added many layers to our 4 week journey and if you are lucky enough to be matched with him on your personal travel you will understand just how very happy we were and you will be. We enjoyed every day and at times when a car was not needed we missed his conversations and knowledge.

During our tour up and down curling roads, on beaches and rivers, we explored the south of India. Temples and cultural elements were experienced with excellent guides and the history of South India came alive for us. We saw local contemporary theatre, traditional performances, an age old martial arts demonstration, swam in oceans, rivers and hotel pools (we refrained from the rice fields). To say nothing of meeting artisans and artists in their place of work. Through all these experiences head office kept in touch making sure things were going well for us. I looked forward to these calls – thank you! Yes we shopped also! We also had days set aside in beautiful locations relaxing and simple explorations. But is there really a need to mention the great food!

Thanks to all those who made this journey rich for Richard and Roberta.

– Roberta M

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The service provided by Trinetra was superb on every level, ensuring that our holiday was everything we hoped for, and more. We found Trinetra via Trip Advisor and they were quick to respond to our initial enquiry, including providing us with contacts for previous customers so we could get a 'reference'; they were exceptionally courteous and helpful from the word go and easily understood (and anticipated) what kind of holiday we were looking for. Having given them some idea of the places we'd like to visit in a 2 week tour (in India and Nepal), Mahendra, Praveen and Rohit put together a comprehensive itinerary, including hotel and activity suggestions.Having negotiated one or two adjustments (they were more than happy to take on board changes we wanted to make, such as going to a Home Stay instead of a hotel in Agra), they arranged our accommodation, transport (including internal flights and train journey) and guides for each step of the journey. They kept us informed at all times, and made it completely stress free. There were absolutely no hitches and we were well looked after without being suffocated. The drivers Trinetra provided were excellent (we've experienced terrible driving on a previous tour with another operator). All the local reps who greeted us on arrival and made sure all arrangements were in order (e.g. making sure we got on the right train - we'd have been pretty nervous about that if left to our own devices) were highly professional. The guides Trinetra arranged for us were excellent. All the Trinetra employees we came into contact with were helpful, professional, trustworthy and absolutely lovely people. We will definitely use Trinetra again when we come back to India in the future.

– J W Gloucester, United Kingdom

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My partner and I decided to make a short trip to India since there was a new flight route on AirAsia that flew from KL to Jaipur direct. After several days of research I came across Trinetra, read good reviews and just knew I had to go with them. I'd like to thank Mahendra,Tapas and Diksha for responding to my endless enquiries via email promptly and with such enthusiasm - they were really lovely throughout the entire booking process. They were so accommodating towards all of my requests and were even willing to let us have the driver (oh shout out to Anil, BEST DRIVER EVER) after tour hours as we needed him to send us to restaurants for dinner and back to our hotel. We had the most thoughtful guide in Jaipur, Karan, who was just excellent and so knowledgable. He even called our driver when we were on our way back from Agra by car just to make sure we had a safe trip and thoroughly enjoyed ourselves. In Agra we had Tamsil as our guide. He was equally as informative and friendly! Overall, Trinetra has proven themselves to be a wonderful tour company and I highly recommend anyone looking to tour around India to consider them as their chosen tour guide.

– RajaRH

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We have used Trinetra Tours since 1999 (my first visit to India as a child) and have always used them. They are a fantastic tour company and 100% reliable. The M.D. Mr Tapas Banerjee and his team are so helpful and know their stuff. 

This particular trip to Amritsar to see the Golden Temple and Wagah Border was expertly put together and the visit went without a hitch. It was 42 degrees and the guide and driver ensure I stayed well hydrated and had enough time to rest in between visits. I stayed in the Hyatt which was nice, although undergoing refurbishment at the time. 

I also recommended Trinetra to colleagues travelling with me to Gurgaon who wanted to visit the Taj Mahal. This was all organised by Trinetra with a day’s notice and they were all very happy with the service. 

In conclusion, these guys are excellent and I’d always recommend them to anyone travelling to India.

– Fillmein777