Our Refund and Cancellation Policy

Our cancellation policy is governed by similar policies imposed by other provider of services. Till 30 days before the tour there are no payments requested nor any cancellation charge imposed. However, there would be exceptions in certain cases where advance payments would be required to secure certain services. In such situations the payment and cancellation policies would vary on a case by case basis.. If any tour is cancelled within 30 days of operation, then, a 50% cancellation charge can be levied by the company. However, in a case by case situation depending upon what funds the company can retrieve from the various vendors, the cancellation figure might be smaller. For any cancellations effected during the course of the tour, the refunds would be at the discretion of the company.

Client Testimonials

The Proof Of the Pudding Is in Eating it. Suggest Check The Feedback Of Guests Who Have Tasted The Trinetra Pudding!
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I have now traveled with Trinetra Tours twice, once to the north-west of India, for 3 and a half weeks, and recently on a 5 week trip to South India and Sri Lanka. I have found the company outstanding in many ways: from their flexibility in collaborating with me to create and modify the itinerary, their choice of superb and varied hotels, many of them heritage properties, and their excellent guides and great drivers. Both Tapas, the owner, and the others who work for him, are endlessly gracious, accommodating and warm when dealing with any of the uncertainties that may occur. Trinetra Tours has helped make my trips to India comfortable, stimulating and magical.

– 327Jill

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When starting my research for a private holiday to North India and Nepal for myself and my wife, I was looking for a local tour company that could help arrange all aspects of our holiday. We had already decided the places we wanted to visit and contacted trinetra after seeing the great reviews
My initial contact for trinetra tours was with Mahendra Pal. We wanted to travel to Amritsar, Varanasi, Khajuroho, Gwalior, Orchha, Agra, Delhi. Then onto Nepal where we went to Kathmandu, Pokhara, Bandipur and Nagorkot. He helped us arrange the best way to get round to seeing all these places. Mahendra Pal sent constant emails and always replied immediately if we had any questions or concerns about certain areas. We were very impressed with their knowledge of all the areas. After the itinerary was arranged, we were passed on to Diksha. She and her team, including Sahil who we met in Delhi, put together all the hotels, flights, trains cars, guides etc.. Again we had excellent communication via email as we wanted specific hotels, and to see certain things. They met all our requirements or suggested a suitable alternative. At all times, we felt very confident with this company. 
We travelled from 16th February to 16th March. From the start of our holiday to the end, I don’t think we can express how wonderful our holiday was because of Trinetra Tours. We were met everywhere by tours reps, drivers, and guides. All were excellent. Diksha always telephed at various hotels if there were any slight changes so we always knew what was going on. Also to check if we were happy with everything. They always accommodated us if we wanted to do something different. Special thanks to Jagdish, one of our drivers, a real character. Also Sanjay, our guide on the last two days in Mumbai, very interesting history tour. Big thank you Trinetra Tours. We have already recommended you to all our friends and family and we know we will definitely be using you again. Manohar & Nilu Sinhal. 

– NiluMano2018

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We did a private tour of the attractions included in the Golden Triangle tour package and our experience with Trinetra Tours exceeded out expectations. The tour was very well organized and the staff was very professional. The guide at each attraction was timely, knowledgeable and respectful and went the extra mile to explain things at length. At no point during the tour were we pressured to rush and we took our time exploring places, visiting shops etc. The chauffeur, Mr. Negi, who drove us to the various sites during the entire trip was a very safe driver. He was courteous, reliable and very helpful - kudos to him for making our trip very memorable. We would recommend Trinetra tours to anyone without any hesitation - their service is excellent.

– 2017_vs

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It was my first trip to India and my first experience with Trinetra Tour.

I found them very accountable and trustable. I had 11 flights. 
In each airport two people waiting for me.( ahead of time) . one driver and one representative of the Trinetra. 
The hotels that they booked for me were very clean and comfortable.
The tour guides were knowledgeable and able to answer my questions. They did their best to make my trip to India unforgettable.
I will recommend this company to all my friends and If I want travel to India again, I definitely chose them to organize my trip.
I am thankful for what they did for me.

– hpooya

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We had the most memorable holiday ever organised by Trinetra. We gave Trinetra an idea of where we would like to visit and a time scale and the company came up trumps. After enjoyable emails 're arrangements we set off in great excitement. We were met at the airport by a local agent and taken to our car straight to the hotel. Our drivers were brilliant, as were the guides whose knowledge was amazing..Having a driver with you most of the trip left us feeling in very safe hands. Their driving skills are incredible, their friendliness and caring second to none. It felt like having your Dad around taking care of you. We also know that at any time we could ring the company, or change our plans. Highly recommend and would use the company again. 

– dusty236