Privacy Policy

Introduction

Trinetra Tours™ Private Limited is an inbound tour company committedto maintaining the security and confidentiality of the personalinformation gathered and used on the www.trinetratoursindia.com website ("hereinafter the Website"). This Privacy Statement covers www.trinetratoursindia.com.

Information Collected

Trinetra Tours™ Private Limited collects information that you voluntarily provide to us on the Website. The types of personal identifying information ("PII") that may be collected on the Website are customer name, names of companion travelers, mailing address, e-mail address, Telephone Number(s), date of birth, passport information, credit card and payment information. Non-personal data that you voluntarily provide to us may be collected on the Website during your usage of the site.

Children and individuals under 18 years of age are not permitted to make payment transactions on our site.

Information Use

Trinetra Tours™ Private Limited gathers, stores, and processes the PII received on the website in order to process payments for travel products and services purchased by you . Trinetra Tours™ Private Limited may share your information with its authorized technology, marketing and service providers. However, Trinetra Tours™ Private Limited does not sell, share, rent, or trade personal information to third parties for promotional purposes. The suppliers of travel inventory (hotels, airlines, etc.) that receive your information may have privacy policies that are different than this Privacy Policy. Our credit card processing uses your PII solely to facilitate the completion of your travel booking.

We may share the information you provide, including PII, with third parties in a legal proceeding, when there is reason to believe that illegal or fraudulent activity has or may occur, and/or in certain corporate transactions provided the recipients of the data in these transactions are contractually obligated to abide by this or a similar Privacy Policy.

Trinetra Tours™ Private Limited may automatically collect statistics about your visit to our Website when you visit the Website. This information does not identify you as an individual and it is intended to gather information about your visit to our Website. The types of information that may be collected is your IP address, and, pages visited on the Website. This information is collected through the use of tracking technologies such as log files and web beacons.

Option To Control Information

PII does not have to be revealed when you visit the Website. Nevertheless,Trinetra Tours™ Private Limited may collect data about your use of the Website; this data will be anonymous and will not be linked to any PII unless that information is provided voluntarily. This information is collected to help us improve our Website and service.

Communications From The Site

You will receive transaction or service related communications from the Website when you purchase travel products and services through our Website. Additionally, you may receive promotional communications from us if you choose to receive these communications.

Blogs And Testimonials

If you comment to a blog or post a testimonial on this Website, you should be aware that any PII you submit can be read, collected, or used by other users on these forums, and the PII can be used to send you unsolicited messages. We are not responsible for and will not protect the privacy of the PII you choose to submit in these forums.

Service Providers

We use third parties to provide credit card processing, email services, web-analytics, and live-chat services on our Website. When you sign up for these services, we will share your PII as necessary for the third party to provide the services. These third parties are prohibited from using your PII for any other purpose

Security And Confidentiality

The security of your PII is important to us. When you enter sensitive information such as credit card number on our registration or order forms, we protect the information using a very secure technology. We follow generally accepted industry standards to protect the PII submitted to us, both during transmission and once we receive it. However, no method of transmission over the Internet, or method of electronic storage, is 100% secure. Therefore, while we strive to use commercially acceptable means to protect your PII, we cannot guarantee its absolute security.

We reserve the right to disclose your PII as required by law, when we believe that disclosure is necessary to protect our rights, and/or to comply with a judicial proceeding, court order, or legal process. In addition, Trinetra Tours™ Private Limited may disclose certain information in cases of fraud or abuse of the Website.

Changes To This Privacy Statement

Changes to this Privacy Statement may be made from time to time. If any change is unacceptable to you, you may edit or remove your information subject to the restrictions noted herein. Trinetra Tours™ Private Limited reserves the right to modify this Privacy Statement at any time, so please review it frequently.

Contact Us

If you would like to contact us regarding this Privacy Statement, you can reach us by our mailing address at Suite 607, Ansal Majestic Towers, Vikas Puri, New Delhi - 110018 or by email at tours@trinetratoursindia.com / accounts@trinetratoursindia.com

Client Testimonials

The Proof Of the Pudding Is in Eating it. Suggest Check The Feedback Of Guests Who Have Tasted The Trinetra Pudding!
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My wife and I had the opportunity to spend 5 days in India in mid-July. We wanted to visit the Golden Triangle, and checked with Trip Advisor for its recommendation. Seeing a number of favorable recommendations for Trinetra Tours, we contacted them and made arrangements. We were so glad we did!!

Mahendra, at Trinetra, was extremely helpful in arranging a wonderful schedule on very short notice, and answering all questions immediately.

Their company is extremely well organized at all stages. We were met at the airport in the middle of the night and immediately taken to our hotel, where arrangements were outlined. At each City we were met by an area representative, who introduced a local guide, who was in addition to our excellent driver, Pramod, who served as a second guide.

All of their guides were excellent - extremely informative, pleasant and spoke excellent English. Each went to great lengths to present his City, its sights, and the history involved. Pramod was a wonderful companion throughout our journey, always imparting local knowledge and seeing to our comfort.

Our days were filled with fascinating visits and sights, with no "slippage" or time lost. The hotels were excellent, with very accommodating staffs. 

It was a very memorable and highly educational experience for us, and we feel fortunate to have found and enjoyed the benefits of this excellent tour operator and its wonderful staff. I hope we have the opportunity to travel with them again. 

– jack k

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At very short notice my partner and I had the opportunity to travel to India for a week. We decided to try and see as much as possible in a 4 days, before attending a conference. After a search of Tripadvisor we contacted 3 different companies for an idea of what was possible, and the cost of a tour. Mahendra at Trinetra Tours was the first to reply, with the most comprehensive and friendly response. From that moment, until our return to the UK, he made sure everything went according to plan, and for that we thank him. 
We chose to do the 3 day Golden Triangle tour, with a couple of extras added on. Mahendra made some great suggestions, particularly the rickshaw ride around Old Delhi shortly after we arrived in India, which allowed us to see so much of this fantastic country as possible in a really short space of time. 
Our driver was Bunty, he was amazing, he looked after our every need- including reminding us to take water with us wherever we left the car. He had a great sense of humour and pointed out loads of things along the way we may otherwise have missed.
The hotels that were suggested were just right for us, a mix of old and new, big and small. We were met at each city by a representative of the company to make sure everything was okay. The guides we had were good but Imran who showed us around Agra was outstanding. He wasn't just doing his job, he went out of his way to make sure we experienced as much as possible during our day with him and we cannot thank him enough for making our trip to the Taj Mahal all that we dreamed it would be. 
The only criticism we would make is although we did want to buy some small gifts for friends and family we were taken to very obviously tourist shops with some very slick salesmen trying to get you to part with a lot of money. It would have been nice to be asked about visiting these places before instead of just being taken there.
We have already recommended Trinetra Tours to friends who are looking at visiting India, as we know they will be looked after. Their customer care was outstanding and we are sure it's the reason they are the number one rated tour company in India on Tripadvisor.

– babyboz

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From Hong Kong, my husband and I decided that India was a place we had to go to asap.
After searching for many tours on the internet, Trinetra Tours crossed our path and from the moment that we started interacting via email with them, they were very attentive and willing to help us in everything we needed to make our holidays unforgettable; and so it was…

We decided to pay for the “luxurious” tour and it was totally worth it. Private driver and guide and five star hotels; the Imperial Hotel in Delhi was particularly spectacular. 
As we did not have much time (only seven days) this was the quickest and most efficient way to tour the Golden Triangle and to know everything there.

We highly recommend our guide Sandeep - very knowledgeable of history, patient and always ready and willing to answer our questions.
Also our driver Nandu: punctual, friendly and always attentive to replace our water bottles.

We couldn't have asked for a better tour organisation and experience- Thank you Trinetra ;)

– elenaduque2017

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From the very first email correspondence with Mahendra Pal at Trinetra Tours, we knew that we had selected the best tour company for our trip to India's Golden Triangle, As we continued our email interchanges with Mahendra, our admiration for Trinetra Tours grew immensely. Never having been to India, we relied on Mahendra and his team to put together a tour that would meet our needs, and they exceeded our every expectation. Their advice and recommended activities were spot on for maximizing our limited time in India. Mahendra and his team designed a multi-day private tour, with driver, that gave us a superb view of life and cultures in India. After completing our trip with Trinetra Tours, our only regret was not having more time to spend in India, and if the opportunity to return to India is in our future travel plans, Trinetra Tours will be the company we will use for all tour options. Trinetra Tours has an outstanding reputation on Trip Advisor, and that reputation is well deserved. You will not regret using Mahendra Pal and his team at Trinetra Tours.

– Altamira01

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Spent three weeks on tour with the assistance of Trinetra Tours. We had an amazing experience. 

At all times we felt safe, well informed and had a great driver. Our driver, Rameshji, was always open to our last minute requests or to do a U-turn so we could go grab a bite from a busy food store! Nothing was ever too much for him. Always on time in the mornings at the hotel with our cold bottles of water to get the day started.

The office team were amazing in assisting to coordinate all the activities - some which we booked whilst on tour.

We will be back to India in the future and will be enlisting the assistance of Trinetra Tours yet again.

– waterfiji

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Me and my 15yr old daughter did a 4-day golden triangle tour with Trinethra and were extremely pleased with all the arrangements. Being apprehensive travelling with a teen daughter, I was happy with the outcome of the trip.
The guides were all very knowledgeable and took time to explain history and culture, which made a difference. Choice of Hotels and restaurants were perfect - clean, good food and locations. 
Our private driver Mr.Pramod was incredible, not only he spoke good English and knew every city inside out, but also had a cooler with ice ready every time! 
Always felt safe and attended to well. 
I would definitely recommend Trinethra Tours wholeheartedly to anyone travelling Delhi and about. They take care of you, and you can place your trust in them.

– Vijay_Ped