Privacy Policy

Introduction

Trinetra Tours™ Private Limited is an inbound tour company committedto maintaining the security and confidentiality of the personalinformation gathered and used on the www.trinetratoursindia.com website ("hereinafter the Website"). This Privacy Statement covers www.trinetratoursindia.com.

Information Collected

Trinetra Tours™ Private Limited collects information that you voluntarily provide to us on the Website. The types of personal identifying information ("PII") that may be collected on the Website are customer name, names of companion travelers, mailing address, e-mail address, Telephone Number(s), date of birth, passport information, credit card and payment information. Non-personal data that you voluntarily provide to us may be collected on the Website during your usage of the site.

Children and individuals under 18 years of age are not permitted to make payment transactions on our site.

Information Use

Trinetra Tours™ Private Limited gathers, stores, and processes the PII received on the website in order to process payments for travel products and services purchased by you . Trinetra Tours™ Private Limited may share your information with its authorized technology, marketing and service providers. However, Trinetra Tours™ Private Limited does not sell, share, rent, or trade personal information to third parties for promotional purposes. The suppliers of travel inventory (hotels, airlines, etc.) that receive your information may have privacy policies that are different than this Privacy Policy. Our credit card processing uses your PII solely to facilitate the completion of your travel booking.

We may share the information you provide, including PII, with third parties in a legal proceeding, when there is reason to believe that illegal or fraudulent activity has or may occur, and/or in certain corporate transactions provided the recipients of the data in these transactions are contractually obligated to abide by this or a similar Privacy Policy.

Trinetra Tours™ Private Limited may automatically collect statistics about your visit to our Website when you visit the Website. This information does not identify you as an individual and it is intended to gather information about your visit to our Website. The types of information that may be collected is your IP address, and, pages visited on the Website. This information is collected through the use of tracking technologies such as log files and web beacons.

Option To Control Information

PII does not have to be revealed when you visit the Website. Nevertheless,Trinetra Tours™ Private Limited may collect data about your use of the Website; this data will be anonymous and will not be linked to any PII unless that information is provided voluntarily. This information is collected to help us improve our Website and service.

Communications From The Site

You will receive transaction or service related communications from the Website when you purchase travel products and services through our Website. Additionally, you may receive promotional communications from us if you choose to receive these communications.

Blogs And Testimonials

If you comment to a blog or post a testimonial on this Website, you should be aware that any PII you submit can be read, collected, or used by other users on these forums, and the PII can be used to send you unsolicited messages. We are not responsible for and will not protect the privacy of the PII you choose to submit in these forums.

Service Providers

We use third parties to provide credit card processing, email services, web-analytics, and live-chat services on our Website. When you sign up for these services, we will share your PII as necessary for the third party to provide the services. These third parties are prohibited from using your PII for any other purpose

Security And Confidentiality

The security of your PII is important to us. When you enter sensitive information such as credit card number on our registration or order forms, we protect the information using a very secure technology. We follow generally accepted industry standards to protect the PII submitted to us, both during transmission and once we receive it. However, no method of transmission over the Internet, or method of electronic storage, is 100% secure. Therefore, while we strive to use commercially acceptable means to protect your PII, we cannot guarantee its absolute security.

We reserve the right to disclose your PII as required by law, when we believe that disclosure is necessary to protect our rights, and/or to comply with a judicial proceeding, court order, or legal process. In addition, Trinetra Tours™ Private Limited may disclose certain information in cases of fraud or abuse of the Website.

Changes To This Privacy Statement

Changes to this Privacy Statement may be made from time to time. If any change is unacceptable to you, you may edit or remove your information subject to the restrictions noted herein. Trinetra Tours™ Private Limited reserves the right to modify this Privacy Statement at any time, so please review it frequently.

Contact Us

If you would like to contact us regarding this Privacy Statement, you can reach us by our mailing address at Suite 607, Ansal Majestic Towers, Vikas Puri, New Delhi - 110018 or by email at tours@trinetratoursindia.com / accounts@trinetratoursindia.com

Client Testimonials

The Proof Of the Pudding Is in Eating it. Suggest Check The Feedback Of Guests Who Have Tasted The Trinetra Pudding!
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We booked the golden triangle tour after finding a heck of a deal on a flight. A representative met all 9 of us at the airport, at an ungodly hour, gather our tired souls up and wisked us away to a beautiful hotel. Where they were equally accommodating. We met our guide Gazoo, (nickname), who we informed, we are here for experience not go go go. With an 18 month old in tow, overdoing it was not an option. We had a wonderful time. Gazoo and our driver were wonderful. Very patient with a screaming baby in the van on the long drive parts. Correspondence with the office staff before the trip was quick and full of information. India is a country of mystery and history and beautiful chaos. Don’t do it alone. Trust trinetra will take care of you. Gazoo is a life long friend now. Thank you all for taking such good care of us. PAY THE EXTRA MONEY TO VISIT ELEDAY. They are wonderful people doing wonderful things for elephants in Jaipur. Don’t ride the elephants to Amber fort, they aren’t treated the best. All of the hotels we stayed at were spectacular. Shahpura House was beyond words. It’s only 100 years old, only, but it looks like it’s from another era. On tours like this, we’ve done a few in other countries, you have a tendency to eat perfunctory meals. Not here. Every meal was great. Good job trinetra! I can’t give this company enough praise. We felt safe, informed and comfortable all the way, except for the HEAT, man india is hot.

– DeAnna G Cuenca, Ecuador

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Although Richard and Roberta (from Australia) have been so slow to post on Trinetra’s website and on Trip Advisor the passing of 6 months has not dimmed our joyous memories of travelling in Southern India as carefully planned and executed by Trinetra Travel. Mahendra (as was the case on Roberta’s previously magnificent journey through Rajasthan) kick started our communication and laid the grounds for a diversity of experiences and superb accommodation with fascinating locations, charming and gracious hosts and indeed guests who’s company and conversation we thoroughly enjoyed.

A company representative arrived very promptly at the airport and we met Roy who was to drive us from the south east coast across to Kerala. Roy added many layers to our 4 week journey and if you are lucky enough to be matched with him on your personal travel you will understand just how very happy we were and you will be. We enjoyed every day and at times when a car was not needed we missed his conversations and knowledge.

During our tour up and down curling roads, on beaches and rivers, we explored the south of India. Temples and cultural elements were experienced with excellent guides and the history of South India came alive for us. We saw local contemporary theatre, traditional performances, an age old martial arts demonstration, swam in oceans, rivers and hotel pools (we refrained from the rice fields). To say nothing of meeting artisans and artists in their place of work. Through all these experiences head office kept in touch making sure things were going well for us. I looked forward to these calls – thank you! Yes we shopped also! We also had days set aside in beautiful locations relaxing and simple explorations. But is there really a need to mention the great food!

Thanks to all those who made this journey rich for Richard and Roberta.

– Roberta M

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The service provided by Trinetra was superb on every level, ensuring that our holiday was everything we hoped for, and more. We found Trinetra via Trip Advisor and they were quick to respond to our initial enquiry, including providing us with contacts for previous customers so we could get a 'reference'; they were exceptionally courteous and helpful from the word go and easily understood (and anticipated) what kind of holiday we were looking for. Having given them some idea of the places we'd like to visit in a 2 week tour (in India and Nepal), Mahendra, Praveen and Rohit put together a comprehensive itinerary, including hotel and activity suggestions.Having negotiated one or two adjustments (they were more than happy to take on board changes we wanted to make, such as going to a Home Stay instead of a hotel in Agra), they arranged our accommodation, transport (including internal flights and train journey) and guides for each step of the journey. They kept us informed at all times, and made it completely stress free. There were absolutely no hitches and we were well looked after without being suffocated. The drivers Trinetra provided were excellent (we've experienced terrible driving on a previous tour with another operator). All the local reps who greeted us on arrival and made sure all arrangements were in order (e.g. making sure we got on the right train - we'd have been pretty nervous about that if left to our own devices) were highly professional. The guides Trinetra arranged for us were excellent. All the Trinetra employees we came into contact with were helpful, professional, trustworthy and absolutely lovely people. We will definitely use Trinetra again when we come back to India in the future.

– J W Gloucester, United Kingdom

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My partner and I decided to make a short trip to India since there was a new flight route on AirAsia that flew from KL to Jaipur direct. After several days of research I came across Trinetra, read good reviews and just knew I had to go with them. I'd like to thank Mahendra,Tapas and Diksha for responding to my endless enquiries via email promptly and with such enthusiasm - they were really lovely throughout the entire booking process. They were so accommodating towards all of my requests and were even willing to let us have the driver (oh shout out to Anil, BEST DRIVER EVER) after tour hours as we needed him to send us to restaurants for dinner and back to our hotel. We had the most thoughtful guide in Jaipur, Karan, who was just excellent and so knowledgable. He even called our driver when we were on our way back from Agra by car just to make sure we had a safe trip and thoroughly enjoyed ourselves. In Agra we had Tamsil as our guide. He was equally as informative and friendly! Overall, Trinetra has proven themselves to be a wonderful tour company and I highly recommend anyone looking to tour around India to consider them as their chosen tour guide.

– RajaRH

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We have used Trinetra Tours since 1999 (my first visit to India as a child) and have always used them. They are a fantastic tour company and 100% reliable. The M.D. Mr Tapas Banerjee and his team are so helpful and know their stuff. 

This particular trip to Amritsar to see the Golden Temple and Wagah Border was expertly put together and the visit went without a hitch. It was 42 degrees and the guide and driver ensure I stayed well hydrated and had enough time to rest in between visits. I stayed in the Hyatt which was nice, although undergoing refurbishment at the time. 

I also recommended Trinetra to colleagues travelling with me to Gurgaon who wanted to visit the Taj Mahal. This was all organised by Trinetra with a day’s notice and they were all very happy with the service. 

In conclusion, these guys are excellent and I’d always recommend them to anyone travelling to India.

– Fillmein777