Privacy Policy

Introduction

Trinetra Tours™ Private Limited is an inbound tour company committedto maintaining the security and confidentiality of the personalinformation gathered and used on the www.trinetratoursindia.com website ("hereinafter the Website"). This Privacy Statement covers www.trinetratoursindia.com.

Information Collected

Trinetra Tours™ Private Limited collects information that you voluntarily provide to us on the Website. The types of personal identifying information ("PII") that may be collected on the Website are customer name, names of companion travelers, mailing address, e-mail address, Telephone Number(s), date of birth, passport information, credit card and payment information. Non-personal data that you voluntarily provide to us may be collected on the Website during your usage of the site.

Children and individuals under 18 years of age are not permitted to make payment transactions on our site.

Information Use

Trinetra Tours™ Private Limited gathers, stores, and processes the PII received on the website in order to process payments for travel products and services purchased by you . Trinetra Tours™ Private Limited may share your information with its authorized technology, marketing and service providers. However, Trinetra Tours™ Private Limited does not sell, share, rent, or trade personal information to third parties for promotional purposes. The suppliers of travel inventory (hotels, airlines, etc.) that receive your information may have privacy policies that are different than this Privacy Policy. Our credit card processing uses your PII solely to facilitate the completion of your travel booking.

We may share the information you provide, including PII, with third parties in a legal proceeding, when there is reason to believe that illegal or fraudulent activity has or may occur, and/or in certain corporate transactions provided the recipients of the data in these transactions are contractually obligated to abide by this or a similar Privacy Policy.

Trinetra Tours™ Private Limited may automatically collect statistics about your visit to our Website when you visit the Website. This information does not identify you as an individual and it is intended to gather information about your visit to our Website. The types of information that may be collected is your IP address, and, pages visited on the Website. This information is collected through the use of tracking technologies such as log files and web beacons.

Option To Control Information

PII does not have to be revealed when you visit the Website. Nevertheless,Trinetra Tours™ Private Limited may collect data about your use of the Website; this data will be anonymous and will not be linked to any PII unless that information is provided voluntarily. This information is collected to help us improve our Website and service.

Communications From The Site

You will receive transaction or service related communications from the Website when you purchase travel products and services through our Website. Additionally, you may receive promotional communications from us if you choose to receive these communications.

Blogs And Testimonials

If you comment to a blog or post a testimonial on this Website, you should be aware that any PII you submit can be read, collected, or used by other users on these forums, and the PII can be used to send you unsolicited messages. We are not responsible for and will not protect the privacy of the PII you choose to submit in these forums.

Service Providers

We use third parties to provide credit card processing, email services, web-analytics, and live-chat services on our Website. When you sign up for these services, we will share your PII as necessary for the third party to provide the services. These third parties are prohibited from using your PII for any other purpose

Security And Confidentiality

The security of your PII is important to us. When you enter sensitive information such as credit card number on our registration or order forms, we protect the information using a very secure technology. We follow generally accepted industry standards to protect the PII submitted to us, both during transmission and once we receive it. However, no method of transmission over the Internet, or method of electronic storage, is 100% secure. Therefore, while we strive to use commercially acceptable means to protect your PII, we cannot guarantee its absolute security.

We reserve the right to disclose your PII as required by law, when we believe that disclosure is necessary to protect our rights, and/or to comply with a judicial proceeding, court order, or legal process. In addition, Trinetra Tours™ Private Limited may disclose certain information in cases of fraud or abuse of the Website.

Changes To This Privacy Statement

Changes to this Privacy Statement may be made from time to time. If any change is unacceptable to you, you may edit or remove your information subject to the restrictions noted herein. Trinetra Tours™ Private Limited reserves the right to modify this Privacy Statement at any time, so please review it frequently.

Contact Us

If you would like to contact us regarding this Privacy Statement, you can reach us by our mailing address at Suite 607, Ansal Majestic Towers, Vikas Puri, New Delhi - 110018 or by email at tours@trinetratoursindia.com / accounts@trinetratoursindia.com

Client Testimonials

The Proof Of the Pudding Is in Eating it. Suggest Check The Feedback Of Guests Who Have Tasted The Trinetra Pudding!
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We are fairly experienced travellers and will know the benchmark standard with regard to booking with in-country independent tour operators. Without hesitation we would absolutely recommend Trinetra Tours. From the outset it was evident this was a quality and trustworthy company, as their response times were both impressive and always prompt. Prior to confirming the tour Mahindra made useful suggestions and it was always expressed in a very amusing and engaging way. As it was a 41 day tour from the North, to the Middle and South of India this was a fairly extensive tour exercise but Trinetra were brilliant in getting this right and the end result was a very diverse and varied tour which met all our needs. The hotels booked by Trinetra were to a very high standard and the locations they recommended provided an insight to the life of incredible India. As this was a comprehensive programme a fair bit of travelling was involved and without fail Trinetra overall provided an outstanding service. It was efficient and seamless and we always felt looked after and we were kept well informed. Regularly throughout the tour we met various representatives at different locations and they were all professional and very helpful. This was particularly evident with the representative we met in Jaipur - Mr Sher Singh. The local guides used by Trinetra are excellent and they are informative and effectively communicated their respective areas. The cars used were always to a very high standard and meticulously clean at all times. 

The drivers are a very important part of a tour as a considerable time is spent with them and when the guides are not with you it is very much the case that you are very reliant on the driver to make the long journey of interest and overall this was truly achieved but Trinetra did let themselves down in one particular area. 
Prior to booking we specifically requested that we were allocated drivers we could communicate with and Trinetra confirmed that
“They would, though not be fluent in spoken English, but, would have adequate communication skills pointing out interesting sights on the way, stopping the car and walking with you through the countryside or bazaars, act as your interpreter with locals etc. They will be the biggest factor for the success of the tour”

We were disappointed that considering we had booked a 41 tour and on one of the longest driving assignments (9 days) they driver allocated to us by Trinetra could not communicate with us in English even at a basic level and this did diminish this part of the tour. However with all the other drivers six in total this request was met in full. Trinetra did apologise and accepted this point but only after the assignment had been completed as we were told there was no alternative until we returned to Delhi.

It would however be disingenuous to focus on that one point as overall we would without hesitation recommend this tour company. They are overall very efficient and it truly emerged that they genuinely care about the customer experience. Would I recommend them 100%. Would I book with Trinetra Tours again 100%..One final point our tour coordinator Jatin was awesome as he provided an outstanding customer service and regularly kept in contact with us wherever we were. A great ambassador for Trinetra and Jatin was more like a friend to us by the end of the tour.

Visited January 2017

– DODCOL

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We have just spent 12 days in Rajasthan with Trinetra Tours. From Delhi to Udaipur then Jodhpur / Jaipur / National Park of Ranthambor /Agra an came back in Delhi. 
A Quick and precise quote established by Mahendra (General Manager), The responsive Rohit at Delhi from the start to the end of our travel and all the guides in all the cities and not forgetting to mention, of course, our fabulous and safe driver Deepak on the congested roads .. Everything was absolutely perfect. A well balanced and respected program. Guides who spoke in french (except one in Udaipur) interesting and they knew everything about their country and culture. 
The car was very clean and comfortable. Tissues and water were available. We could adapt and manage our time with a lot of freedom. The Tinetra local contacts were always there for the check in and check out even if we already booked the hostels before by ourself. Real serious agency with fulfilling commitments. Exchange everyday with them for the good execution of the travel. A big thank you to Trinetra Tours which we highly recommend !! 
Furthermore, we had the chance to see a tiger during our morning and chilly safari into a Jeep with hot water bottles, blanket and drinks. We will contact them again for our future travel into the south. Congratulations again for this wonderful trip into this incredible India. 

Visited February 2017

– ZARZAGAN

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If you would like a worry-free holiday with the highest level of service, look no further than Trinetra Tours. Through prompt emails, your trip will be tailor-made to your wants and needs with no request overlooked. We so enjoyed all our correspondence with Mahendra, the result of which was a five week comprehensive adventure just for us.

From the moment you arrive, you will be met by a coordinator, in our case, Rohit, who will help you settle in. He will remain your lifeline throughout your holiday and check in regularly to make certain all is well. He handled a huge request for us quickly and seamlessly.

As your trip unfolds, you will find your drivers invaluable. We had very clean and comfortable vehicles. Our drivers kept us safe in the craziest of traffic and were enthusiastic to stop and show us points of interest and in my case for all the amazing photo ops. Trust me, you develop such a friendship!

The guides in each destination are very professional as they help you unravel the history and culture of their country.

The accommodations were mostly outstanding and I cannot emphasize enough the high quality of staff within which was evident throughout. There were well-chosen historical and traditional hotels that really added to the overall experience. We enjoyed the personal contact we received from the owners of these places. A special touch!

My husband and I are so pleased we entrusted the Trinetra team to handle our five week adventure through India. They are very deserved of all the praise they receive from fellow travellers. Having travelled to well over thirty countries, I feel justified in saying that our happiness and experience being their number one priority has never been more evident. We would not hesitate to use their services in the future. Can't wait!!!

Visited January 2017

– upupandaway825

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Myself and my mother travelled to India last minute for a friends wedding outside of Delhi and only had a short time to do some sightseeing. We wanted to see as much as possible in the 4 days we had and Trinetra were very quick to respond with a 4 day itinerary of the Golden Triangle that suited us perfectly! All hotels and guides were booked so we didn't have to stress over any details, all we had to do was show up!

Our driver Anand was fantastic, pointed out sights on the way and made sure we were always comfortable. We were met by a Trinetra representative on our arrival in Delhi to make sure we were happy with everything and to answer any questions about tipping and taxes etc... 
We were also met at each hotel by a representative to ensure we were happy - a nice touch when you are moving from city to city. The service we received from Trinetra really was outstanding, we didn't have any complaints, however I can imagine if you did it would have been fixed straight away with so many people looking after you! 
Each of our guides were welcoming and brought the places we visited to life - also make good photographers! 

As two women travelling we were concerned about safety as we had heard that it is unsafe to walk around alone, but we could not have felt safer and more relaxed with Trinetra as we were escorted everywhere we went, even from the car to the ATM! 


Overall Trinetra worked so hard to ensure that we saw as much as possible on our very tight schedule and constantly consulted with us along the way making slight changes to improve our daily itineraries. I would not hesitate to tour India with Trinetra again and will definitely be doing so in the future as it is such a vibrant and varied place to visit. 

Thank you to all the staff at Trinetra that made our visit to India so special, your service made us feel at home :)

 

Visited February 2017

– Stephanie I

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We could not say enough good things about this tour company. From the planning stages onward they were everything they claimed to be. The tour was interesting and varied! Be sure to tweak it to your individual needs. Our driver Jacko made us feel secure, even amongst the madness that prevails on India's roads. The local guides were all well educated as to the history of their cities. The heritage hotels were absolutely lovely, be sure to book in advance to ensure a place. My favorite was Sargardarh. The people were easy to interact with, they loved having you take photos for the most part. English was widely spoken. The food was delicious and we always followed the advice of our guide or driver on where to go. The weather early Feb. was perfect for traveling, warm days and cooler evenings. Thank you Trinetra for your attention to every detail, a job well done.

Visited February 2017

– Kathy B